Who We Are
HELLO PAY LTD is registered in England & Wales (Company No. 16309042), with its office at 1447 London Road.
We take your privacy seriously and are committed to keeping your personal information safe.
1. Information We Collect
You provide personal information when:
- Contacting us
- Using our services
- Registering on our website
We may collect:
- Your name, email, phone number, and address
- Date of birth, ID documents (e.g. passport, driver’s license)
- Payment details (card or bank info)
- Travel dates and destination (if relevant)
If you give us someone else’s details (e.g. for a money transfer), you confirm you have their permission.
2. How We Use Your Information
We use your information to:
- Process transactions and respond to your queries
- Communicate with you about your order
- Comply with legal and regulatory obligations
- Improve our services
We do not sell your data or share it outside the UKFX Holdings Ltd group—except when needed to complete your transaction.
3. Data Sharing & Third Parties
We may share your information with:
- Other companies within the UKFX Holdings Ltd group
- Trusted third parties (e.g. Smartsupp, Google) to support our services
- Regulatory bodies if legally required
4. Security Measures
We use security tools to protect your information. While we do our best, data transmission over the internet is never 100% secure.
If you set up an account, you are responsible for keeping your password safe.
5. Under 18s
Our services are only for users aged 18 and over. We do not knowingly collect data from minors.
6. External Links
Our websites may link to external sites. We are not responsible for their privacy practices—please review their policies separately.
7. Marketing
You may receive our daily market report emails. You can unsubscribe anytime using the link in the email.
8. Data Retention
As a regulated business, we are legally required to keep your data for a certain period to meet HMRC and compliance obligations.
Contact Us
If you have questions about your data or our policy, please contact us using the details shown on the front page of our website.